Shipping policy


1-Kindly notice that all our products are covered with worldwide free shipping into your doorstep, therefore NO shipping fee will be added.

2-ADAE store always uses premium air shipping couriers like DHL, FedEx, UPS, TNT, ARAMEX, EMS to ensure fast and safe delivery of your purchased items.


3-After you place an order, it usually will take 7-14 days for the purchased item to arrive your doorstep. You will receive a confirmation E-mail with your order number. Our service will E-mail you the tracking number of your parcel as soon as we get the update from the shipping courier.

4- You can track the status of your order easily by using our ADAE Smart Tracking System. You simply need to enter your order number and email address. (Click here to track the status of your order)

5-Upon the arrival of your parcel, the shipping courier will contact you to arrange for delivery.

6-Only the heavy items such as dental units, CAD/CAM machines, CBCT and OPG machines will be shipped by sea into the port which is the nearest to the customer's destination.

7-Please, enter your correct shipping address when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at as soon as possible so we can do the necessary to correct it.

8. Countries we ship to 

ADAE International Dental Store ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely. Please refer to the chart below to check if we ship to your country.


1. Processing Your Product Order

Upon placing your order, our ADAE Team at ADAE International Dental Store spring into action and immediately begin processing your order. One employee reviews the details of your order, checking for anything that might delay processing, while another speeds off to pull the inventory from our shelves. Meanwhile, an email confirmation of your order will have already arrived in your inbox. 

2. Testing Your Products

 All products go through an exhaustive Q.C. procedure:

Our highly-trained inspection team evaluates your products based on strict protocols and inspection requirements. 

Did we get your order right? Before we begin packing, we do a thorough check to match orders correctly.

Our own Quality Control team then gives your product another inspection, inside and out, following strict protocols and requirements.

If the product meets our standards, we give it our stamp of approval. It's now ready to be shipped off to you!

3. Packing Your Products

ADAE International Dental Store packaging and delivery team runs like clockwork, even if we do say so ourselves. Items are always carefully inspected for any manufacturing and design defects before they're shipped off to ensure that the item you fell in love with at our online store is the item you receive from our courier.

Our team members check order slips with the original online purchase confirmation, and then review the product pulled from the shelf to make sure it checks out with the product listed.

Afterwards, our team move on to packaging the order. Next, it's out the door in safe hands with our trusted and verified couriers. 

4. Tracking Your order

You can track the status of your order easily by using our ADAE Smart Tracking System. You simply need to enter either your order number and email address/phone or using your shipping courier tracking number. (Click here to track the status of your order). Our team is always working behind the scenes to address your every need and query. We track your shipments and are available at your convenience to answer any questions, whether by live chat or through our contact details.