Shipping policy


1-Kindly notice that all products our ADAE dental online store are covered with free shipping into your doorstep, therefore NO shipping fee will be added.

2-After you place an order, it usually will take 7-14 days for the purchased item to arrive your doorstep. You will receive a confirmation E-mail with your order number. Our service will E-mail you the tracking number of your parcel as soon as we get the update from the shipping courier.

3- You can track the status of your order easily by using our ADAE Smart Tracking System. You simply need to enter either your order number and email address/phone or using your shipping courier tracking number. ( Click here to track your order )

4-Upon the arrival of your parcel, the shipping courier will contact you to arrange for delivery.

5-ADAE store always uses premium air shipping couriers like DHL, FedEx, UPS, TNT, ARAMEX, EMS to ensure fast and safe delivery of your purchased items.




6-Only the heavy items such as dental units, CAD/CAM machines, CBCT, OPG, will be shipped by sea into the port which is the nearest to the customer's destination.

7-Please, enter your correct shipping address when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at service@adae.store as soon as possible so we can do the necessary to correct it.