Shipping policy
1- Kindly note that all our products include worldwide free shipping to your doorstep, therefore no additional shipping fee will be added.
2- ADAE Dental Store uses trusted international shipping couriers such as DHL, FedEx, UPS, TNT, Aramex and EMSto provide fast and safe delivery of your purchased items.
3- For products shipped by air, your order will usually arrive within 7–14 days after you place the order. You will receive a confirmation email with your order number, and our service team will email you the tracking number as soon as it becomes available from the shipping courier.
4- You can easily track the status of your order using our ADAE Smart Tracking System. Simply enter your order number and email address. (Click here to track the status of your order)
5-Upon arrival of your parcel, the shipping courier will contact you to arrange delivery.
6- Only the heavy items such as dental chair units, dental CAD/CAM machines, CBCT and OPG machines are normally shipped by sea due to their size and weight.
7-Please make sure you enter the correct shipping address during checkout. If you notice any error in your shipping details, kindly email us at service@adae.store as soon as possible so we can correct it before shipment.
8. Countries we ship to:
ADAE International Dental Store ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely. Please refer to the chart below to check if we ship to your country.
1. Processing Your Product Order
Upon placing your order, our ADAE Team at ADAE International Dental Store spring into action and immediately begin processing your order. One employee reviews the details of your order, checking for anything that might delay processing, while another speeds off to pull the inventory from our shelves. Meanwhile, an email confirmation of your order will have already arrived in your inbox.
2. Testing Your Products
All products go through an exhaustive Q.C. procedure:
Our highly-trained inspection team evaluates your products based on strict protocols and inspection requirements.
Did we get your order right? Before we begin packing, we do a thorough check to match orders correctly.
Our own Quality Control team then gives your product another inspection, inside and out, following strict protocols and requirements.
If the product meets our standards, we give it our stamp of approval. It's now ready to be shipped off to you!
3. Packing Your Products
ADAE International Dental Store packaging and delivery team runs like clockwork, even if we do say so ourselves. Items are always carefully inspected for any manufacturing and design defects before they're shipped off to ensure that the item you fell in love with at our online store is the item you receive from our courier.
Our team members check order slips with the original online purchase confirmation, and then review the product pulled from the shelf to make sure it checks out with the product listed.
Afterwards, our team move on to packaging the order. Next, it's out the door in safe hands with our trusted and verified couriers.
4. Tracking Your order
You can track the status of your order easily by using our ADAE Smart Tracking System. You simply need to enter either your order number and email address/phone or using your shipping courier tracking number. (Click here to track the status of your order). Our team is always working behind the scenes to address your every need and query. We track your shipments and are available at your convenience to answer any questions, whether by live chat or through our contact details.
