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ADAE WARRANTY POLICY

 

1-All the items in our ADAE store are covered with a warranty. The warranty period is indicated in each item description.
2-Warranty covers a replacement or repair of the faulty item. Contact us immediately for any issue that might happen to our product within the warranty period which is not man-made.
3-Within the warranty period, our ADAE store will be responsible for shipping any damaged spare part for free into your destination. If the faulty item needs to be sent back for our store for repair, then our store will cover the shipping back fee , then will do the repair and ship it back to you for free also.
4-Buyer should check the package once receiving. If the package damage during the freight, please refuse to sign for the package and it will return to
us. Then contact us promptly.
5-If your purchased item is out of the warranty period, then you can report the issue to us and our ADAE service will help you to fix it according to an amount of fee that our technical department will decide based on the issue.
6-Replacement :In case the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 7 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to service@adae.store , If the case is deemed valid, ADAE will cover related cost to deliver a replacement.