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Warranty policy

 

1. All the items at the ADAE store are covered with a warranty. The warranty period is indicated in each item's description.
2. Warranty covers a replacement or repair of the faulty item. Contact us immediately for any issue that might happen to our product within the warranty period which is not man-made. You simply need to fill in the ADAE International Warranty Form below (wait for few seconds for the form to be fully loaded).
3. Within the warranty period, ADAE store will be responsible for covering the fee of the new spare parts and their shipping cost into your destination.
If the faulty item needs to be sent back to our store for checking and repair, then we will cover the fee of shipping it back to our store. Upon its arrival to our store, we will cover the fee of the repair and ship it back to your doorstep for free also.
4. If your purchased item is out of the warranty period, then you can report the issue to us into support@adae.store and our technical support team will issue you a report for the repair fee based on the nature of the fault.
5. Replacement: In case the product received comes with manufacturing defects, the buyers are entitled to request for a product replacement within 7 days of receiving the item. To request for a replacement, the buyers are required to provide photographic as well as video evidence of the product’s manufacturing defects which can be uploaded directly into ADAE International Warranty Form below, If the case is deemed valid, then we will cover the related cost to deliver a replacement.

Please wait a few seconds for the warranty form to be fully loaded